When a customer takes delivery of a Complete Kitchen that’s the beginning, not the end of the relationship. We stand behind our craftsmanship and quality, providing you a 10 Years Warranty and lifetime support.
It’s our confidence and professionalism that you can rely on and another great reason for choosing Complete Kitchens.
Complete Kitchens warrants to the customers that we will repair or replace any cabinet carcass that suffers a failure in its structural integrity as a result of materials or manufacturing defect within 10 years from date of installation. Failure of structural integrity means the carcass breaking or cracking under normal domestic use.
The warranty period for our cabinets, doors, bench tops and internal fittings against defective materials or faulty workmanship is subject to manufacturer limited warranty. We specify Hettich or Blum hardware for our kitchens who offers a Lifetime warranty to original purchasers on all drawer runners, hinges and drawers. This guarantee is in addition to all other statutory warranties which usually apply.
-Any natural occurrence or other circumstances not within the control of Complete Kitchens, such as the cabinets go out of level as a result of house shifting;
-Any damage caused to the cabinets if you are arranging your own delivery;
-Any damage to the cabinets due to faulty or incorrect installation by any person other than someone employed by or subcontracted by Complete Kitchens;
-Alterations, modifications or use of warranted products which are beyond or inconsistent with the supplied product instructions and which have not been authorized by Complete Kitchens;
-Insufficient or improper care, including inappropriate use of cleaning products;
-Natural fading or damage due to direct or indirect exposure to sunlight, heat or water etc;
-Reasonable wear and tear;
– Outdoor kitchens; Commercial projects and any cabinetry less than $5,500 (GST inclusive) in value.
All inquires or warranty claims should be emailed to: email@example.com;
Please provide the information below:
• Your project reference number and address, your name and phone number;
• Description of how the Product is defective. Please also attach photographs of any defects found in your kitchen cabinetry;
After we receive your claim, Complete Kitchens will contact you in 10 working days to discuss the claim.
Complete Kitchens reserves the right to have any alleged faulty product inspected by an authorized representative prior to any claim being processed. If the inspection reveals that this warranty does not apply, then a call out fee of $150+GST will apply. If a product is no longer available and cannot be repaired, Complete Kitchens will, in its absolute discretion, replace the product with a substitute item.
Please note: For any warranty-related replacements that require re-hinging, drilling, or installation of a door, panel, or frame, Complete Kitchens charges a call-out fee of $150 + GST (which includes the first hour of labor), after the first hour, $120+GST hourly rate will apply. “
A bespoke kitchen by CK is designed and built to be long-lasting, with an exceptional standard of quality. We suggest you observe the following hints (as applicable) to keep your new cabinets looking bright and new for many years to come.
LAMINATE is a hardwearing material, but like all materials it can be damaged if used without some care and maintenance. The following information should help you to maintain the surface of laminate with the minimum of time and effort.
CLEANING & CARE
A wipe over with a clean soft damp cloth should be sufficient to keep all laminate surfaces clean. Soiled or light stains are removed with warm soapy water or with a common detergent, such as Mr. Muscle, Dissol, Nifty Solvent or bathroom cleaner, Flash Liquid, Bathroom Plus or Extra Strength Windex, containing no abrasive or strongly acidic or alkaline ingredients.
It may be necessary to use a brush similar to a tooth or nail brush as well, where the surface is of a texture or embossed finish.
Wax or other polishes are unnecessary and should not be used on decorative laminates.
If acrylic materials are used, avoid cleaning for 5 days after removal of plastic protective coating due to product still air curing.
Warning: When cleaning, be careful not to rub excessively. This may cause a shine on the area.
THERMO-FORMED (Vinyl Wrap)
Thermo-formed doors are a coated door that undergoes a heat vacuum process to wrap an MDF door substrate.
CLEANING & CARE
Thermoformed doors are low maintenance and can be easily cleaned using warm soapy water and a soft cloth or sponge. Towel dry afterwards. Stubborn stains and marks (such as ball point ink) should be removed immediately by gently wiping the surface with mentholated spirits.
DO NOT use abrasives, solvent based or cream cleansers.
DO NOT allow hot objects to come into contact with the surface finishes.
Excessive heat, hot gases, steam and fumes produced by cooking appliances such as wall ovens, hotplates and dishwashers, can lead to damage to your thermo-formed doors and panels, such as delamination and discoloration.
To avoid such occurrences, the following precautions should be taken:
* Never allow heat, hot gases and fumes produced by wall ovens to come in to contact with cupboard doors and panels surrounding the wall oven.
* Always operate the Rangehood exhaust fan when using your bench top hot plates.
Warnings: High temperatures and cooking fumes will cause damage to surrounding cupboard doors and panels unless an efficient exhaust is used.
TWO PACK PAINT
Two Pack finishes offer superior features such as Hard wearing, longer lifespan, Seamless edges and various gloss levels available from matt to full gloss.
CLEANING & CARE
To care for your two pack doors, please clean up any spillages immediately.
DO NOT use abrasives, solvent-based or cream cleanser to clean your painted doors, which can have an adverse affect on the paint and cause bubbling or cracking. It’s recommended to only use warm soapy water and a soft cloth. Paint thinners can be used with extreme caution, but is not recommended.
Painted doors can be damaged by mechanical damage. Avoid contact with sharp and or hard objects, like cutlery, pots, pans and utensils.
Don’t be alarmed if your timber doors move. Timber is a natural product that will absorb moisture and expand or contract. Excessive heat may cause shrinkage. The moisture content in your doors will, with time, vary in response to changes in the relative humidity of the air surrounding it.
CLEANING & CARE
To help avoid this utilize your rangehood whilst cooking and open your doors and windows if you have evaporative air conditioning.
The UV rays in sunlight will discolour your timber doors. Red coloured timber will turn more brown, whilst light coloured timbers will gain a honey coloured appearance. There is no remedy for this occurring. If you notice shrinkage, within the centre panels, we suggest you purchase a bottle of Marveer, O Cedar Oil, or Goddards Cabinet Makers Polish. Apply these polishes to the exposed timber area with a clean white rag. This will enhance and protect the timber surface.
To ensure that your surface finish remains in perfect condition the above polishes should be applied at 3 monthly intervals for the life of the product. Particular attention should be directed to the end grain areas of your doors or bench tops (as applicable). The use of furniture polishes (in particular, ones which contain silicon) and waxes are not recommended for use on the timber surfaces.
Wipe with a warm damp cloth followed by a soft, dry cloth whenever spills occur. Clean cooking grease off after cooking. Dust should be wiped from the surface with a clean, soft cloth in the direction of the grain as the fine dust particles can act as an abrasive.
Spilling of some materials as mentioned in “Staining” can affect the lacquer surfaces so the procedure of wiping spills as soon as they occur will help avoid damage to the timber surfaces.
With fabricated stone bench tops, including engineered stone, Marble & Granite, steel supports have been incorporated in opening apertures of your sink, hotplates, dishwashers etc. However, due to the reduced amount of stone left, the area immediately surrounding these areas are more vulnerable to accidental damage and/or abuse.
In general, DO NOT under any circumstances sit or stand on Stone Bench Tops. They are NOT unbreakable.
ENGINEERED STONE (Quartz Stone)
The most common type of stone bench top is engineered stone which are generally 91%-95% quartz based, brands such as Caesarstone® and Smartstone.
Engineered stone has outstanding properties that ensure ease of maintenance and longevity. They will withstand exposure to tea, soda, wine, vinegar, lemon juice and strongly colored spices but can be permanently damaged by exposure to strong chemicals and solvents. DO NOT use products that contain trichloroethane or methylene chloride, such as paint removers or strippers. Avoid any highly aggressive cleaning agents like oven cleaner that have high alkaline/h levels. Should the surface accidentally come in contact with any of these damaging agents, rinse immediately with water to neutralize the effect.
Please refer to Caesarstone® and Smartstone care information below for cleaning & care instructions in details.
Variation in Colour, grain, structure and veining are inherent characteristics of natural stones such as Marble and Granite. Small holes, pot marks, fine cracks, and imperfections are common in many types of natural stone and are inevitable.
Please note that no warranties are applicable to natural stone.
In comparison to granite and reconstituted stone, marble is more porous and softer, making it susceptible to scratches and stains from various household items. Marble can also crack easily if subjected to abuse or misuse. It is advisable only if the likelihood of heavy wear is minimal. In cases where the surface has been stained, scratched or cracked, rectification options are limited.
CLEANING & CARE
Use mild soap and warm water to clean. Avoid any kind of chemical cleaning products. To refresh a marble surface clear car wax can be applied. For the removal of fresh stains on marble, pure methylated spirits or pure chlorine can be effective (apply methylated spirits or chlorine on a clean white cloth and leave it on the stain for at least 24 hours). Repeat this process as necessary to dissolve the stain. However, please be aware that using chlorine on polished marble surfaces might result in dull spots.
Complete Kitchens only work with well-known brands which provide you the best quality and service. Hence we are able to extend specific warranties on different materials & products, separate details can be found through the following links:
For full warranty terms and conditions read here.
Comprehensive 10 Years Limited Warranty
On receipt of your Warranty Registration information, Caesarstone will provide you with a complimentary cleaning kit.