Complete Kitchens

Frequently Asked Questions

Please browse through our FAQ Section below to see if we can answer your questions. If you can’t find the information you are looking for, please contact us on 03 9543 8888 or email us at info@complete-kitchens.com.au

I. SERVICES 

1. Do you replace benchtops or do small alterations of kitchen?

No. At Complete Kitchens, we specialize in full kitchens for existing home renovations or new builds. However, we don’t offer any service of small alterations, kitchen face-lifting or replacing just your kitchen benchtops.

2. Do you do bathroom renovations? 

Although Complete Kitchens is a registered builder, we don’t do full bathroom renovations. We will custom design your vanity and recommend you a domestic builder who specializes in bathroom renovations, coordinating with them during installation.

3. Do you do custom cabinetry or joinery apart from kitchens? 

Yes. As a premium cabinet maker, we can design, supply and install full house lot cabinetry. However, there is a minimum order of $15,000 applied. That means we normally accept orders of other custom cabinetry (Designer Wardrobes, Laundry cabinetry, Bathroom vanities, Entertainment Unit etc.) as additional rooms to the kitchen order, if the combined value of the components is under $15k.

 4.  What areas do you serve? 

Due to the high demand of our service, we are no longer able to service all postcodes of Greater Melbourne.

We aim to focus on local areas especially South Eastern, Bayside and Eastern Suburbs. However, depending on the size of the project and our capacity at the time, we might travel further to assist you. Please give us a call to find out.

Typical Areas We Service:

Oakleigh, Murrumbeena, Hughesdale, Bentleigh, Bentleigh East, Malvern East, Malvern, Carnegie, Caulfield South, Caulfield North, Hawthorn, Armadale, Elwood, Middle Park, Elsternwick, Glen Iris, Camberwell, Canterbury, Toorak, Kew, Balwyn, Brighton, Hampton, Cheltenham, Sandringham, Beaumaris, Black Rock, Albert Park, South Melbourne, Fitzroy North, Port Melbourne, Docklands, Melbourne, Mount Waverley, Glen Waverley, Essendon, Richmond, Sorrento, Mount Martha, Portsea…

5. Do you come out to quote? 

To book a designer to come to your place, we charge $275 redeemable fee to provide you professional In-Home Design Service instead of a free high-pressure meeting. Please refer to our Design & Quote process.

6. Can I send my plans to get a quote from you? 

Unfortunately we are no longer offering free quotes off plans supplied by clients.

Instead, we offer our clients a dedicated Design & Costing package to get their kitchen projects properly designed and quoted. For more details, please go to our Design & Quote page.

7. Do you project manage the kitchen renovations ? 

We provide Trade Coordination Service instead of full project management to keep your kitchen renovation budget friendly. Based on clients’ individual requests, we can estimate the trades (Plumbing, Electrician, Plaster, Tiler etc.) and if the coordination service is required, we will book and send a Trade Schedule to you a couple of weeks prior to installation. All the dates will be advised upfront so you can plan ahead.

8. Do you have a minimum order applied? 

Yes, our minimum order is $15k (contract value including Cabinetry & Benchtop ONLY) and our kitchen orders usually start from $22k.

II. PRODUCTS 

1. Are your kitchens locally made?

Yes! All our cabinetry is 100% locally manufactured in our Oakleigh South factory located behind our showroom, by our experienced in-house cabinet makers. We welcome our clients to visit the facility and inspect their pre-setup kitchens prior to delivery.

2. What are your construction materials? 

All cabinet internals (or carcasses) are manufactured by Complete Kitchens, using Australian-made 16mm HMR Boards with 1mm abs edging, all cabinets also have 16mm solid back. We don’t cut any corners!

3. Who supplies your doors and hardware?

We offer our clients a range of only the best products from our premium suppliers or partners. You can choose your cabinet doors and panels, hardware, benchtops, sinks and tapwares and appliances.

We are proud to partner with Polytec, Laminex and premier polishers, painters and Veneer merchants to provide our customers with the finest quality and wide range of choice of finishes for their cabinetry.

Hardware is supplied by our preferred German supplier – Hettich. We also use Blum and Hafele products.

4. Do you sell appliances? 

We don’t sell direct to you but we showcase a great range of top brand appliances such as Miele and Smeg on our kitchen displays.

III. WARRANTY

What type of Warranty do I get?

Complete Kitchens offer a 10 Year Warranty which covers repair or replacement of  any internal cabinet (carcass) that suffers a failure in its structural integrity as a result of materials or manufacturing defect from date of installation.

The warranty period for our cabinet doors, bench tops and internal fittings against defective materials or faulty workmanship is subject to manufacturer limited warranty.

We specify Hettich or Blum hardware for our kitchens who offers a Lifetime warranty on all drawer runners, hinges and drawers; Polytec provides a 7 years warranty to their products be free from defects.

Go to our Warranty page to find out more.

IV. LEAD TIME

1.What’s your standard lead time for the cabinetry?

We have standard construction timeframes depending on the finishes:

Laminate finishes    4 weeks

Vinyl wrap finishes  6 weeks

Two Pac paint finishes  8 weeks

Veneer finishes & French Provincial kitchen  8-10 weeks

* Manufacturing time begins from date of production drawings approved by clients.

2. How long it takes to get my stone benchtop installed? 

When your benchtop templates are ready for collection, the stonemason will be notified and they have 10 working days from this time to install your benchtops. Stonemason will arrange collection in “batches” so may not attend on the day scheduled, however will contact you to make a time for access. Your stone will be installed as scheduled unless notified otherwise.

When your benchtops are ready for installation the stonemason will call you to arrange access.

V. INSTALLATION

1. When do I get an ETA of my kitchen installation?

Once you approve and sign off the production drawings, an ETA will be provided so you get plenty of time to plan ahead. Our scheduling team will communicate with you and confirm the date one week prior to installation.

2. What do I need to do to prepare for my kitchen installation?

-Trades: If you or your builder organize the trades, make sure the trades to be booked to co-ordinate with the cabinetry installation;

-Access: If no one will be home, please provide a Keysafe and code for our access. Complete Kitchens can supply a Keysafe at no cost if needed ($100 refundable bond required).

Make sure required items are on-site and the access to work areas are clear.

Clear away all of your personal property from surrounding area and cover your furniture with plastic or sheets to protect them.

3. What’s your cleaning standard?

Our installers and trades will take care to ensure the dust and debris is minimized. All the waste will be removed from the site, the bulk of dust will be vacuumed up. However, your kitchen or affected areas are basically building zones, detailed cleaning will still be required from the owners or professional domestic cleaners.

4. Can I install your kitchens myself?

Yes. If you would like and confident to install even assemble the kitchen yourself, we can supply your kitchen as Ex-Factory (Pre-assembled, to be picked up or delivered) even in flat pack form. However, please note our kitchens are fully custom-made and designed to be installed by professional installers. We do not supply “Do It Yourself Guide”.

We recommend you to have kitchen installed by us, as our installers are highly professional and only a kitchen installed by Completed Kitchens will be warranted for 10 years.

See below a feedback (Houzz Review) from one of our clients regarding his comparison of DIY Kitchen and Complete Kitchen.

VI. TRADES

1. Do you supply and co-ordinate all the trades? 

Complete Kitchens can supply and co-ordinate: Rip-out, Plastering, Electrical, Plumbing, Tiling and Carpentry needs. We will only charge a small co-ordination fee for each trades you require.

Please note we do not organize flooring and painting. It is the clients responsibility to organize ALL flooring, whether new or replacement/repairs.

2. Can I organize the trades myself?

Of course you can!  Just be aware that in Victoria you do need to use a registered and licensed plumber and electrician (to disconnect and reconnect the appliances) who will be able to supply you with a Compliance Certificate upon completion, which you will need for insurance purposes.

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