Complete Kitchens

Frequently Asked Questions

Please browse through our FAQ Section below to see if we can answer your questions. If you can’t find the information you are looking for, please contact us on 03 9543 8888 or email us at info@complete-kitchens.com.au

I. SERVICES 

1. Do you replace benchtops or do small alterations of kitchen?

At Complete Kitchens we specialize in full kitchens for new builds and existing home renovations. We can also do any cabinetry inside or outside of your home, eg. bathroom vanities, laundry, living room, walk-in-robes in bedrooms, alfresco kitchens etc. All of the above projects can include new stone bench tops if required.

However, we don’t offer the service of small alterations or replacing just your kitchen benchtops.

2. Do you do bathroom renovations? 

Although Complete Kitchens is a registered builder, we don’t do full bathroom renovations. We will custom design your vanity and recommend you a domestic builder who specializes in bathroom renovations, coordinating with them during installation.

 3.  What area do you serve? 

We serve all areas of  Melbourne and most of its surrounding suburbs, especially South East.

Typical Areas:

Oakleigh South, Oakleigh, Murrumbeena, Bentleigh, Bentleigh East, Malvern East, Malvern, Carnegie, Caulfield, Caulfield North, Armadale, Elwood, Elsterwick, St Kilda East, Glen Iris, Camberwell, Surrey Hills, Brighton, Hampton, Cheltenham, Sandringham, Albert Park, South Melbourne, Port Melbourne, Ashburton, Mount Waverley, Glen Waverley, Toorak, Doncaster, Mout Eliza, Mount Martha, Portsea…

4. Do you come out to do free quotes? 

To book a designer to come to your place, we charge $250 redeemable fee to provide you professional in-home design service instead of a free high-pressure meeting.

5. How can I get a detailed quote from you? 

At Complete Kitchens, we provide you three different options to get a detailed quote.

Click here to see our design options.

6. Do you project manage the kitchen renovations ? 

We provide Trade Coordination Service instead of full project management to keep your kitchen renovation budget friendly. Based on clients’ individual requests, we can estimate the trades (Plumbing, Electrician, Plaster, Tiler etc.) and if the coordination service is required, we will book and send a Trade Schedule to you a couple of weeks prior to installation. All the dates will be advised upfront so you can plan ahead.

 

II. PRODUCTS 

1. Are your kitchens locally made?

Yes! All our cabinetry is 100% locally manufactured in our Oakleigh South factory located behind our showroom, by our experienced in-house cabinet makers. We even encourage our clients to visit the facility and inspect their pre-setup kitchens prior to delivery.

2. What are your construction materials? 

All cabinet internals (or carcasses) are manufactured by Complete Kitchens, using Australian-made 16mm HMR Boards with 1mm abs edging, all cabinets also have 16mm solid back. We don’t cut any corners!

3. Who supply your doors and hardware?

We offer our clients a range of only the best products from our premium suppliers or partners. You can choose your cabinet doors and panels, hardware, benchtops, sinks and tapwares and appliances.

We are proud to partner with Polytec, Laminex and premier polishers, painters and Veneer merchants to provide our customers with the finest quality and wide range of choice of finishes for their cabinetry.

Hardware is supplied by our preferred German supplier – Hettich. We also use Blum and Hafele products.

4. Do you sell appliances? 

We don’t sell direct to you but we partner with E & S Trading. We showcase a great range of top brand appliances such as Miele and Smeg.  We can refer you to either Miele Showroom or E & S Trading Showrooms. Their experts will help you to choose the right appliance for your project.

 

III. WARRANTY

What type of Warranty do I get?

Complete Kitchens offer a 10 Year Warranty which covers repair or replacement of  any internal cabinet (carcass) that suffers a failure in its structural integrity as a result of materials or manufacturing defect from date of installation.

The warranty period for our cabinet doors, bench tops and internal fittings against defective materials or faulty workmanship is subject to manufacturer limited warranty.

We specify Hettich or Blum hardware for our kitchens who offers a Lifetime warranty on all drawer runners, hinges and drawers; Polytec provides a 7 years warranty to their products be free from defects.

 

 

IV. LEAD TIME

1.What’s your lead time for the cabinetry?

We have standard construction timeframes depending on the finishes:

Laminate finishes    4-5 weeks

Vinyl wrap finishes  6-7 weeks

2 pac paint finishes  8-9 weeks

Veneer finishes & French Provincial kitchen 10-12 weeks

* Manufacturing time begins from date of production drawings approved by clients.

2. How long it takes to get my stone benchtop installed? 

When your benchtop templates are ready for collection, the stonemason will be notified and they have 10 working days (2 weeks) from this time to install your benchtops. Stonemason will arrange collection in “bathes” so may not attend on the day scheduled, however will contact you to make a time for access. Your stone will be installed as scheduled unless notified otherwise.

When your benchtops are ready for installation the stonemason will call you to arrange access.

 

V. INSTALLATION

1. When do I get an ETA of my kitchen installation?

Once you approve and sign off the production drawings, an ETA will be provided so you get plenty of time to plan ahead. Our scheduling team will communicate with you and confirm the date one week prior to installation.

2. What do I need to do to prepare for my kitchen installation?

-Trades: If you or your builder organize the trades, make sure the trades to be booked to co-ordinate with the cabinetry installation;

-Access: If no one will be home, please provide a Keysafe and code for our access. Complete Kitchens can supply a Keysafe at no cost if needed ($100 refundable bond required).

Make sure required items are on-site and the access to work areas are clear.

Clear away all of your personal property from surrounding area and cover your furniture with plastic or sheets to protect them.

3. What’s your cleaning standard?

Our installers and trades will take care to ensure the dust and debris is minimized. All the waste will be removed from the site, the bulk of dust will be vacuumed up. However, your kitchen or affected areas are basically building zones, detailed cleaning will still be required from the owners or professional domestic cleaners.

4. Can I install your kitchens myself?

Yes. If you would like and confident to install even assemble the kitchen yourself, we can supply your kitchen as Ex-Factory (Pre-assembled, to be picked up or delivered) even in flat pack form. However, please note our kitchens are fully custom-made and designed to be installed by professional installers. We do not supply “Do It Yourself Guide”.

We recommend you to have kitchen installed by us, as our installers are highly professional and only a kitchen installed by Completed Kitchens will be warranted for 10 years.

See below a feedback (Houzz Review) from one of our clients regarding his comparison of DIY Kitchen and Complete Kitchen.

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